Frequently Asked Questions

What are your reservation terms?

Rates are based on double occupancy.
Two-night minimum is required.
Saturday check-ins or check-outs are not permitted.
Rates are subject to change without notice.

What is your cancellation policy?

Any cancellations, deletion of nights, and/or date changes, within 30 days, may result in a forfeiture of your deposit. All group reservations are subject to a six-month cancellation policy.

What are your deposit requirements?

An advanced deposit is required to confirm your reservation. Advance deposits are fully refundable up to 30 days prior to your date of arrival.

What time is check-in and check-out?

Check-in is 4:00 p.m. and check-out is 12:00 p.m. (noon).

Can we get into our room early?

You may be able to check in to your room prior to 4:00 p.m. if the room is ready for occupancy.

Can we request a late check-out?

If the room you are occupying is not scheduled to have an arrival on your day of departure, we can extend your check-out time as late as 1:30 p.m., upon request.

Can I request to have my room cleaned at a specific time?

If you prefer to have your room cleaned at a specific time, we will do our best to accommodate your preference.

What size cribs do you have?

We have full-sized and small cribs. Pac-n-Plays are also available upon request.

Can I bring my pet?

We are sorry, but the Alisal does not allow any pets.