To ensure you and all of our guests have an enjoyable and relaxing experience, we offer these guidelines for our spa and spa services. Please let Guest Services know if you have any questions or concerns about our etiquette requests.
Cancellations and No-Show Policy
To avoid charges, please honor our 24-hour advance notice cancellation policy. For parties of six or more, please notify us 72 hours in advance. A less than 24 hours cancellation notice or 72 hours for parties of six or more will be charged 50% of service price.
Appointments cannot be extended due to late arrivals.
Spa appointments can be made at Guest Services located in the Fitness Center & Spa during business hours. Appointments cannot be extended due to late arrivals. We encourage you to book your spa appointments in advance in order to ensure availability.
We kindly ask that guests be at least 16 years of age to enjoy our facility.
Please arrive 10 minutes before your scheduled appointment. Your timely arrival helps us to ensure that all scheduled clients will receive the full benefit of the services they reserved.
Please note that any heat treatments and some spa facilities are not suitable for mothers-to-be. We recommend that you consult with your doctor prior to your spa visit.
We recommend dressing comfortably for your visit to the spa. Valuable items should be left in your guest room. We cannot be responsible for loss or damage of personal belongings.
Please inform us of any medical conditions or special needs prior to your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skin care procedures have specific contraindications related to pregnancy and prescription drugs.
Gratuities are NOT included in the price of spa treatments or gift cards. All gratuities are at the client’s discretion.