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General Information

Arrival

Arrive approximately ten minutes early in order to fill out our client questionnaire. We do not extend Spa services due to late arrivals.

Cancellation and No-Show Policy

If a reservation requires cancellation, please do so 24 hours in advance. For parties of six or more, notify the Spa 48 hours in advance. Reservations canceled within 24 hours are charged 50% of the service price. Failure to show for a Spa appointment will result in a charge of 100% of the service price.

Age Requirement

Guests under the age of 18 require parental consent and parents must remain in the Spa for the duration of the service. Guests under the age of 14 are not permitted.

Spa Attire

We recommend dressing comfortably for your visit to the spa. Valuable items should be left in your guest room. We cannot be responsible for loss or damage of personal belongings.

Gratuities

Gratuities are not included in the price of spa treatments or gift cards.

Mothers-To-Be

Deep work is not administered and you must be past your first trimester. Heat treatments, reflexology, wraps and scrubs are not advised for mothers-to-be.

Health Considerations

Please inform us of any medical conditions or special needs prior to your treatment. If you are pregnant or have high blood pressure, avoid any heat treatments. Skin care procedures have specific contraindications related to pregnancy and prescription drugs.

Service Charges

The Alisal's 20% service charge is intended to eliminate the need for our guests to tip individual employees, as well as cover the cost of a variety of amenities provided to our guests. These include two water canteens and a bottle of Alisal wine at check-in, daily newspapers, complimentary WiFi internet access, fitness center, complimentary shuttles to and from Solvang village center, nightly hors d'oeuvres in the Oak Room bar, complimentary bicycles, wine tasting with Alisal wine partners, scheduled and seasonal entertainment and a variety of children's activities including barnyard and Kid's arts and crafts room.