Health and Safety PlanCOVID-19 Updates   Close

COVID-19 Updates

Cancellations & Future Travel Plans

Our 60-day cancellation policy is in place for all reservations. Please refer to your confirmation letter for details.

If you have any questions, please kindly email us at kcochran@alisal.com or call 800-4ALISAL (800-425-4725).

We look forward to seeing you soon!

Operating Standards

OUR NUMBER ONE PRIORITY –EMPLOYEE & GUEST HEALTH

  • Guest & Employee Health Concerns. Our staff has been given clear instructions on how to respond swiftly and report any and all presumed illnesses. Employees are instructed to stay home if they any symptoms consistent with COVID-19 and/or if they do not feel well enough to work. All employees will receive COVID-19 training (safety and sanitation protocols).

 

Health and Services Practices

At Alisal Ranch, we care deeply about our family of guests, members, employees, and our community. This plan presents what we will do to keep everyone as safe as possible. In addition to the plan below, each operating department has its own customized set of procedures. We have relied on the best available science and sanitization methods to develop our plans, which we will continue to refine and update as additional information becomes available.

Public Spaces and Communal Areas: The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces including, but not limited to, front desk check-in counters, door handles, public bathrooms, room keys, gym equipment, dining surfaces, and seating areas.

Guest Rooms: Industry-leading cleaning and sanitizing protocols are used to clean guest rooms, with attention paid to high-touch items, including toilet seats and handles, door and furniture handles, water faucet handles, nightstands, light switches, temperature control panels, alarm clocks, luggage racks, and flooring. All bed linen and laundry will be changed daily and continue to be washed at a high temperature and in accordance with CDC guidelines.

Back of House: In the spaces where associates work “behind the scenes,” there is an increased frequency of cleaning with a focus on high-touch areas.

Shared Equipment: Shared tools and equipment will be sanitized before, during, and after each shift or anytime the equipment is transferred to a new employee. This includes phones, radios, computers, and other communication devices, payment terminals, kitchen implements, engineering tools, keys, timeclocks, and all other direct contact items used throughout Alisal Ranch.

Food & Beverage: Minimal items will be placed on guest tables to allow for effective disinfection between each guest, including condiments, silverware, glassware, napkins, etc.

Responding to Potential Illnesses
The General Manager, Director of Housekeeping, and the Safety & Security Manager are to be notified immediately of ANY sick guest(s). If the manager is not available, then any Front Desk personnel should be informed.

Additional References

  • Santa Barbara County Public Health Disease Control 24-hour Hotline: 805-681-5280
  • Larry Fay, Santa Barbara County Public Health Department: 805-896-4449
  • SERVPRO® 805-963-0606
  • Centers for Disease Control & Prevention – www.cdc.gov

California Hotel & Lodging Association CLEAN + SAFE Certification

Clean + Safe Certified logo from California Hotel & Lodging AssociationWe are proud to have earned the California Hotel & Lodging Association CLEAN + SAFE Certification as our commitment and dedication to providing a clean and safe visit at the Ranch. The CLEAN + SAFE certification is certifying we completed the checklist provided by the California Hotel & Lodging Association and reviewed the guide which provided ideas and concepts for guest and employee considerations, workplace cleaning and safety suggestions, discussion of the possible guest experience, and finally, cleaning guidance.

Do you have an additional question?

You can send questions to us directly using our online contact form. We’ll respond as soon as we can.

Last modified on August 26th, 2022 at 3:01 pm

Service Charges

The Alisal's 20% service charge is intended to eliminate the need for our guests to tip individual employees, as well as cover the cost of a variety of amenities provided to our guests. These include two water canteens and a bottle of Alisal wine at check-in, daily newspapers, complimentary WiFi internet access, fitness center, complimentary shuttles to and from Solvang village center, nightly hors d'oeuvres in the Oak Room bar, complimentary bicycles, wine tasting with Alisal wine partners, scheduled and seasonal entertainment and a variety of children's activities including barnyard and Kid's arts and crafts room.