To our valued guests and families
The Alisal Guest Ranch & Resort has temporarily closed the Ranch and all dining facilities out of an abundance of caution for both our valued guests and employees in response to California Governor Gavin Newsom’s statewide order issued on March 19, 2020 to “stay at home.” While we hope to re-open on May 1, 2020, due to the unprecedented nature of this event, we will continue to provide updated information through our website and e-mails to all future guests of The Alisal should anything change.
Please visit this website for updates or contact us by phone at 800-4ALISAL (800-425-4725) should you have further questions.
We thank you for understanding and look forward to welcoming you back in the very near future. After the recent rains the ranch will be even more green than ever, the horses will be raring to go, and we’ll be delighted to show you the Ranch vacation you have come to know and love.
Kathleen Cochran, General Manager
And The Jackson Family
Questions & Answers
What is your re-booking policy if I already have reservations for dates between now and May 1, 2020?
Your reservation will be automatically canceled, and we will hold your deposit for a future stay, unless you wish to receive a refund. In that case, please kindly email us at email@example.com or call 800-4ALISAL (800-425-4725). Please be patient with us, refunds will take approximately 30 days to process.
What if I have a reservation in May or June?
Guests may cancel at any time, as long as cancellation occurs least 48 hours before arrival. This applies to all reservations from now through June 30, 2020. Please note that changes to an existing reservation will be subject to availability and any rate differences.
Am I able to rebook my existing reservation?
Yes, The Alisal is continuing to take reservations for dates after May 1, 2020, however, as the safety of our guests and employees is our top priority, we will update all guests with reservations following this date through e-mail. Updates will also be made on our website. Existing reservations beyond May 1 are still valid, and we will continue to update with any changes. Please note that changes to an existing reservation will be subject to availability and any rate differences.
Can I make a new reservation?
Yes, The Alisal is continuing to take reservations for dates after May 1, 2020, however, as the safety of our guests and employees is our top priority, we will update all guests with reservations following this date through e-mail. Updates will also be made on our website. Guests who are staying in May or June may cancel at any time, as long as cancellation occurs least 48 hours before arrival.
Are there any changes to upcoming events?
As of today, all future events are still scheduled as planned. Please note that this could change in the future. If you are participating in a scheduled event, we will update you if there are changes.
Is there anyone there I can speak to regarding scheduling future events or weddings?
Yes! We are available Monday-Friday from 9-5 p.m. to answer all questions and inquires. You can reach out through our website or by calling us at 800-4ALISAL (800-425-4725).
Do you have an additional question?
You can send questions to us directly using our online contact form. We’ll respond as soon as we can.